Every disconnected tool your team uses is costing you money. BigChange replaces all of them with one AI powered platform, built for field service businesses that are done losing revenue to admin, chaos and systems that don't talk to each other.
Simpro Group is the dominant field service management SaaS leader, championing the trade businesses that keep the world running. AroFlo, BigChange, ClockShark and Simpro: four leading platforms, one mission to transform field service operations worldwide.
A typical £1M field service business loses around £150,000 a year to admin, rework and tools that don't talk to each other. Here's where it goes.
By the average £1M field service operator running on disconnected tools.
Every week. Time that should be spent on the road generating revenue.
Across scheduling, dispatch, job sheets, invoicing and chasing payment.
Money sat in the customer's pocket while you've already done the work.
Take the waste out of the day, and the profit shows up. Here's what BigChange customers typically see.
Smarter scheduling, optimised routes and less admin mean each engineer takes on more work without you adding headcount.
Live tracking and intelligent route planning cut wasted miles. Add CANbus driver behaviour data and the savings stack up quickly.
Digital job sheets and on site eSignatures flow straight into invoicing. Your back office stops processing paper and starts adding value.
Intelligent dispatch puts the right engineer on the nearest job. Faster invoicing means you get paid quicker, too.
A 360° view of every customer, site and contract. Handle enquiries the moment they come in, with everyone working from the same record.
Plan the day, dispatch the right person and lower running costs with intelligent scheduling that takes skills, location and availability into account.
Quote and invoice from live job data and templates. No underpricing, no missed billable items, no chasing the engineer for a job sheet.
Understand what's actually happening across the business with accurate live data. Improve profitability without trading off customer satisfaction.
From the first customer call to the final invoice, BigChange brings your back office, mobile workforce, fleet and customers into one connected system. Tap any tile to learn more.
Every area talks to every other, every minute. Tap a tile on the wheel to see what each part of BigChange does for your business.
From local field service specialists to national enterprises, trusted by 2,500+ businesses.
From day one, your team has 24/7 access to BigChange's RoadCrew customer service team in Leeds. Real humans, real answers, no offshore call centre.
Your dedicated Customer Success Manager keeps you getting more value from the platform every quarter, for the lifetime of your contract.
Unlimited access to a structured training programme covering every part of the platform, plus an online help centre packed with guides and walkthroughs.
Stop typing the same data into three different systems. BigChange links straight into Xero, Sage and QuickBooks for end to end invoicing and payments. Plus open APIs to plug into ERP and industry specific platforms.
Most customers see BigChange pay for itself inside the first quarter. No hidden fees, no per module bolt ons.
Trains every new tech on your processes, your system, your way of working. Ramp from weeks to days, no dedicated trainer needed.
Briefs every tech before every job. Customer history, parts, prior visits. Pushes first time fix from 75% toward 90%.
Listens during the job and writes notes in real time. Techs stop doing admin. Billing disputes from incomplete documentation drop.
Generates a polished customer summary at the end of every job. What was done, what comes next. Cuts disputes 25–35%.
"How many jobs did we complete last week? Which tech has the highest first time fix? Which customers haven't paid in 60 days?"
Ask any question of your business in plain English. Get the answer in seconds. No reports to build, no BI consultant, no waiting for month end.
Bidirectional SMS with customers and staff, linked to the relevant quote, job or invoice. Cuts no shows by 29%.
Smart geofencing detects arrival and departure at every site. Cleaner timesheets, sharper invoicing.
Full platform access for office staff running the operation.
The full mobile experience for engineers on their own device.
Hardware and software bundle. Everything your team needs, ready to go.
Three tiers of onboarding and support. From digital self service to a dedicated success rep with 32 hours of onboarding.
Walk through our onboarding welcome pack: implementation timeline, Power Up workshops, BigChange University, and your dedicated Customer Success team.
Open the welcome pack →Built on AWS, secured to ISO 27001 and ISO 9001 standards. Multi region, multi datacentre, designed for failure from day one.
All data encrypted at rest and in transit. Always.
Multi factor authentication is built in by default.
Multi region, multi datacentre, designed to fail safe.
ISO 27001 (security) and ISO 9001 (quality) accredited.
If you've made it this far, you're weighing things up. Here's what most people ask before saying yes.
Still have a question that's specific to your operation?
Ask it on a call →Thirty minutes with someone who actually understands field service. No generic walkthroughs, no slide decks. Your operation, your numbers, your ROI.
Tell us how the operation works today, where the friction is and what good looks like for you.
We model the profit opportunity using your numbers, not generic benchmarks. You'll see the maths.
See BigChange solving your specific workflows in real time. Tailored to your industry, not a generic tour.
